Refund Policy

How cancellations and refunds work for EyeHint plans.

Last updated: 11 October 2026

We want you to be happy with EyeHint. This policy is a draft pending legal review; the figures below are our proposed terms.

Free plan

No payment is taken, so no refund applies.

Pro (subscription)

• Cancel any time from your account or the payment provider’s receipt. You keep access until the end of the period you paid for.
• 14-day money-back guarantee on your first payment if you have used less than 2 hours of managed AI. If EyeHint is not for you, ask within 14 days of your first purchase.
• Renewal payments are not refunded automatically. If you were charged for a renewal you did not intend, contact us within 7 days and we will review it.

5-Hour Pack (one-time)

• 14-day money-back guarantee if you have used less than 30 minutes of the pack.
• Hours already used, and hours that expired after 90 days, are not refundable.

Credits and usage

Used or expired AI credits and managed-API usage already consumed are not refundable.

Exceptions

We may refuse a refund where a license was ended for breaking the Acceptable Use Policy, or where there is evidence of abuse of the refund process.

How to ask

Email hello@eyehint.com with the email you bought with and your order number. Refunds go back to the original payment method through our payment provider and can take several business days. When a refund is issued, the license linked to that purchase is deactivated.

Your legal rights

Nothing here limits any statutory consumer rights, including rights of withdrawal where they apply.